The below policies are in compliance with the Consumer Protection Act (CPA) of South Africa.
Returns:
Our policy lasts 10 days. If 10 days have gone by since your order was delivered, unfortunately we can’t offer you a refund for product problems, however all Comfyzak products are covered by a 1-5 year factory warranty in the case of defects (depending on Comfyzak model purchased).
Please contact us on 021 823 7777 if your Comfyzak product appears defective for replacement and/or repair.
To be eligible for a return, your item must be unused and in the same condition that you received it; it must also be in the original packaging, with all parts. Should a product be removed from its packaging, you may need to place the product back into its packaging (please contact us for a re-packaging kit if needed) to avoid any applicable repackaging fee. Like any return missing product parts and/or packaging will be deducted from any refund; a return handling and/or repackaging fee may also be applicable.
Additionally: You as the user are responsible for checking the dimensions of your Comfyzak beanbag before you order it. Please see our size information page on our website for recommended floor spaces. If, when you receive it, you are still not happy, a Comfyzak beanbag can be exchanged. A swop and/or courier fee may be applicable for such an exchange to be successful. In the case of exchanges the entire order value is credited to you and re-invoiced in the new exchange size, any difference being payable (this includes where covers and inner sacks are ordered separately).
Several types of goods are exempt from being returned. All end of range, defect sale and sale items cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases or VISIBLY USED items. In the case of "visibly used items", Comfyzak reserves the right to refuse return outright or in special cases; refund and determine the refund for a portion of the used items value upon its return delivery.
Additional non-returnable items:
Gift cards
Used items (Item appears visibly used)
Customized orders
Some health and personal care items.
To complete your return, the following is required:
1. Please inbox us (orders@comfyzak.co.za) with your confirmation of order email.
2. Advise us that you would like to return your product and what is wrong with it.
3. Package product in its protective packaging and allow courier to collect.
There are certain situations where only partial refunds are granted: (if applicable)
1. Any item not in its original condition, requires repackaging, is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 10 days after delivery due to extraordinary circumstances.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the return.
Upon approval, your refund will be processed within 3 working days; and a credit will automatically be applied to your credit card or original method of payment, within 10 working days or as per the terms applied by your payment method provider.
In the case of returns after 10days of delivery being approved, the original delivery fees are non-refundable. In addition a handling fee and/or collection fee will be deducted from your refund.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, please first check your bank statement.
Then contact your credit card company, it may take some time before your refund is officially posted by them.
Next contact your bank. There is often some processing time before a refund is posted by them.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@comfyzak.co.za and send through your Bank or Credit card companies contact number + person you were dealing with; and we'll sort it out right away.
Stock Clearance items (if applicable):
Only regular priced items may be refunded, unfortunately stock clearance items, sales items etc cannot be refunded.
Exchanges and Repairs (if applicable):
We can certainly replace items if they are defective or damaged. If you need to exchange an item or have it repaired, please send us an email at hello@comfyzak.co.za
An administration fee may be applicable in the case of any exchanges/swops.
In the case of exchanges the entire order value is credited to you and re-invoiced in the new exchange size etc; any difference being payable or refundable. (this includes where components, covers and/or inners are ordered separately).
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
Return Shipping:
Please reach out to us on (021) 823 7777 regarding any product related issues or to return your product.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please do also ensure easy access and item availability during the agreed collection period, to avoid any possible re-collection fees. Re-collection fees are only applicable in cases where another collection attempt is required due to factors or fault not caused by ourselves or the courier.
We prefer that all exchanges and returns be completed using our return/exchange process and our courier to prevent any excessive costs; however in cases where any client opts to make use of their own courier, all costs will remain for your account only.