If you haven’t received a refund yet, please first check your bank statement.

Then contact your credit card company, it may take some time before your refund is officially posted by them. Next contact your bank, as there is often some processing time before a refund is posted by them.

If you’ve done all of this and you still have not received your refund yet, please contact us by opening a ticket and send through your Bank or Credit card companies contact number + person you were dealing with; and we'll sort it out right away.