How to request a Return
To complete your return, please complete the following:
1. Please open a new support ticket with us; and include your order number.
2. Advise us that you would like to return your product and what is wrong with it.
3. Package product in its protective packaging and allow courier to collect.
There are certain situations where only partial refunds are granted: (if applicable)
1. Obvious signs of use, damage, stains, dirt and/or marks.
2. Any item not in its original condition, requires repackaging, is damaged or missing parts for reasons not due to our error.
3. Any item that is returned more than 10 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the return.
Upon approval, your refund will be processed within 7 working days; and a credit will automatically be applied to your credit card or original method of payment, within 10 working days or as per the terms applied by your payment method provider.
In addition a handling fee, repackaging and/or collection fee will be deducted from your refund.