Each Comfyzak beanbag comes with a 5 Year Factory Warranty which covers all the stitching, material and zips, in addition each Comfyzak beanbag is also treated with MasterGuard fabric protection, which comes with MasterGuards 3 Year Protection Warranty.
As with all warranties they are applicable in the country of purchase and exclude: rough handling, out-of-normal use, normal sun fading, negligence, normal wear and tear and/or mishandling.
Like a vehicle warranty we cover the replacement/repair costs.
Depending on the nature of the warranty claim, Comfyzak will repair or replace the item or parts thereof at its sole discretion.
In the very unlikely case of a need to claim on your warranty due to defect etc, please open a ticket or give us a call as soon as possible and we will gladly address any problems.Kindly note that if calling we may also need you to send a written request via email or ticket after contacting us.
In the case of damage falling outside our warranty or be caused due to uncovered events, we are still able to repair goods and will quote accordingly. Please see "Repairs" section for more.